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Delivery Information
Our Shipping Policy
Giant Chemist Harbour Town will seek to action orders received as quickly as possible and expect the majority of orders will be dispatched the day after they are received, assuming that the products requested are in stock, it is a business day and that the online order is received before 10am EST. The processing of orders and all deliveries are made Monday to Friday excluding public holidays. On occasion, a product ordered may become out of stock. In this instance we will contact you to provide an estimated time of delivery, offer an alternative product or provide a refund.
Giant Chemist Harbour Town usually uses Australia Post for our deliveries. Please allow the usual Australia Post postage times for delivery. This will vary depending on if you have chosen standard shipping or express shipping. Sometimes delivery times may take longer than expected during peak promotional periods (e.g. Christmas), seasonal occasions (e.g. Mother’s Day) or due to public holidays. Your orders will be packed into plain boxes and unmarked for privacy and security reasons. Your order will be dispatched as soon as practicable after payment has been received.
Your online order will be delivered to the address provided and a signature will be required on receipt of the order. We suggest that if possible, you provide a work address for delivery. If no one is at home during business hours the parcel cannot be left unattended due to security issues. If no one is at home to sign for the order, a card will be left informing you of the nearest Australia Post branch where your order can be collected during normal business hours. You may choose to have your parcel left unsigned at the delivery address you give us. If you choose this option please remember that we are NOT responsible for the safe delivery of your parcel.
Delivery to Post Office Boxes is not permitted.
If you experience any problems in receiving any shipping options, please contact us via our website for help.
Generally, from Monday to Friday, prescription orders will be dispensed and dispatched on the same day the actual prescription paperwork is received. If you are posting a prescription to us please allow appropriate time for the prescription paperwork to reach us and then for the order to be dispatched to you. You will need to allocate sufficient time for delivery via Australia Post of your prescription order to ensure that you do not run out of medication especially during busy periods such as Christmas and Easter. Don't forget to indicate you would like us to keep your prescription(s) on file for easy, no-fuss refilling of subsequent scripts and sign up to our free Med Advisor service to take the worry out of monitoring your prescription supply.
Please mail your prescription(s) to us at:
Giant Chemist Harbour Town
PO Box 391
BIGGERA WATERS QLD 4216
Postage and Handling for Domestic Orders
Free standard shipping is available for all orders over $129 and under 3kg within Australia
Australia Post is our preferred partner for domestic shipping.
In line with Australia Post’s domestic shipping times, please allow 2-12 working days for delivery from the date we dispatch your order (depending on where you live in Australia).
Please allow 1-4 days for delivery if choosing the Express Shipping option from the date we dispatch your order (depending on your location within Australia).
If your order contains dangerous goods it can only be dispatched by road or rail so express shipping may not be possible for your order - So please allow for standard delivery times if your order contains items such as aerosols, fragrances and some medicines.
Our charges for shipping are:
Standard Orders under $129 and less than 3kg = $9.95
Standard Orders $129 and over and less than 3kg = FREE
Express Orders - All Orders if less than 1kg = $14.95
Please note that free standard shipping is available for orders over $129 and under 3kg within Australia. For orders over 3kg in weight you will be charged at a rate of $1.50 per kg for the weight over 3kg. Please note Express shipping incurs a cost of $3.00 per 1kg or part thereof once a weight of 1kg has been reached.
COVID-19 Delays
Please be patient with delivery timings. Due to COVID-19 shipping within Australia and Internationally may take longer than is usual. We apologise for any inconvenience this may cause however, at this time, it is unavoidable.
Postage and Handling for Overseas Orders
International shipping charges will be displayed at the time of checkout when you place your order.
Please contact us for international shipping enquiries via our email – info@giantchemistharbourtown.com.au
Please note that delivery times for international shipping do not include the length of time parcels will spend in the destination country due to the customs requirements of that country.
Please note that all international orders need to be signed for on delivery.
Please visit Australia Post International to find a shortlist of prohibited products for your destination country.
