Returns Policy

Dear Customers, please read our returns policy below-


In accordance with Australian Consumer Law, Giant Chemist Harbour Town (“We/Our”) will provide a refund to the customer (“you/your”), when there is proof of purchase, under the following requirements:

The product is faulty

The product is not as described by the Giant Chemist Harbour Town website

The product is not able to be used for its intended purpose

The product does not attain a reasonably expected level of performance or quality

The product has passed its expiry date at the time of purchase or could not be used reasonably in the time remaining prior to the expiry date.


Please note that you are not legally entitled to a refund when:

You change your mind or no longer want the goods

You were aware of a fault prior to purchasing the product or if you were the cause of the fault

The wrong colour, size or strength etc. was chosen

You find the product cheaper elsewhere


Giant Chemist Harbour Town will pay for the cost of freight of returned product where we have caused the error. If you, the customer, has made the error and Giant Chemist Harbour Town agrees to a refund then the cost of postage to return the product will be paid for by you, the customer.  All shipping costs will be deducted from the refund amount paid to the customer. 

Please note that vitamins, baby formula, baby food, prescription items, pharmacy medicines, pharmacist only medicines, selected other lines and special orders are non-refundable items. These items are unable to be returned to stock or re-sold after leaving the premises. For some products storage conditions are unable to be guaranteed and may result in the of loss of effectiveness of the product or medication and hence are unable to be refunded.

Please note that returns of ‘Special Orders’ will NOT be accepted. These include, but are not limited to: bulk quantities (considered greater than the average consumer quantities) and wholesaler special order purchases. 

Please note that all returned product must be unused, unopened and in a re-saleable presentation for any return of product to be accepted. If the product does not meet these requirements when received by Giant Chemist Harbour Town then you, the customer, will be contacted and the return will be rejected. 

Please note that if the return request is incorrectly stated, misleading, or the requirements in this policy are not adhered to then Giant Chemist Harbour Town will neither be able to return the product to you, nor provide you with a refund or exchange concerning the returned product.

If any query or further assistance is required regarding our returns policy procedure please contact us via email and we will reply as soon as practical. 

Refunds must be given in the form of original payment and refunds and exchanges are given at the purchase price paid.

Please note that a return must be requested within 7 days of receipt of your order. Once a return has been approved, the return must then be received by Giant Chemist Harbour Town within 7 days of the approval. 

Please note that online purchases can be returned in store but only by prior arrangement.

Returns Process 

In order to be eligible for a return of goods we must be notified within 7 days of receipt of your order and if eligible, we can only refund money paid.   

Please contact our Customer Service Team to inform us of your return request and to ensure the correct returns process is followed. Please email us at the following address- info@giantchemistharbourtown.com.au - You will then be contacted via email or phone to advise you of the next steps in this procedure. 

 If your return request has been approved and you are posting the goods back to us, please use the box your original order arrived in. We are unable to process a refund if any returned goods are damaged in transit. 

 

Please use the correct return address listed below. We recommend using registered post as we do not take responsibility for lost, unregistered returns.

Returns Address

Attention: Giant Chemist Harbour Town - Online Customer Returns

P.O. Box 391

Biggera Waters, QLD 4216



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